Effective Date: 15-03-2025

Lyracorp Consultancy ISUITE (“we,” “our,” or “us”) recognizes the importance of protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard the information you provide when using our billing software and related services (“Service”). By accessing or using our Service, you consent to the practices described in this policy.

This Privacy Policy applies to individuals, businesses, and organizations (“you,” “your”) using the billing software provided by Lyracorp Consultancy. It is essential to understand how we handle your personal data to ensure that we meet the necessary privacy requirements and respect your rights under applicable data protection laws.

1. Information We Collect

In the course of using the Service, we may collect various types of information. This may include both personal data (which identifies or could identify you) and non-personal data (which does not identify you individually but helps us improve the functionality of the Service).

a. Personal Information

When you create an account or use certain features of the Service, we may request that you provide certain personal information, including:

  • Name – First and last name to personalize your account.
  • Email Address – To communicate with you regarding account-related matters, billing information, or product updates.
  • Phone Number – For support purposes and to provide account-related assistance.
  • Billing Address – Required for processing payments and for invoicing purposes.
  • Company Name – If applicable, for business accounts or corporate subscriptions.

b. Payment Information

To facilitate billing and payment processing, we collect payment information, such as:

  • Transaction details (such as card number, expiration date, and security code), billing address, and other payment-related information.

Please note, we use third-party payment processors to handle the secure processing of payments. As such, we do not store your full payment card information. However, transaction-related data (e.g., amount, date, and method) may be stored to maintain payment history and account records.

c. Transaction and Billing Data

We also collect data related to transactions, subscriptions, and other billing activities, which include:

  • Invoices, payment statuses, billing history, transaction IDs, and subscription details (e.g., plan type, payment cycle).
  • Any adjustments, refunds, or cancellations processed within the Service.
  • Tax-related data to comply with local tax regulations.

d. Usage Data

To improve the user experience and optimize Service performance, we collect usage data automatically when you interact with the Service. This includes:

  • IP Address – Used for regional localization and security purposes.
  • Browser and Device Information – To adapt the Service to different devices and browsers.
  • Activity Logs – Data on how you use the Service, including actions taken (e.g., accessing features, generating invoices), preferences, and system events (e.g., errors, failed logins).

e. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your use of the Service, which may include:

  • Session Cookies: To manage user sessions and ensure proper functioning of the software.
  • Persistent Cookies: To remember user preferences and improve user experience.
  • Web Beacons: To track user interaction with emails or notifications from the Service.

You may control or disable cookies through your browser settings, but please note that some features of the Service may not function properly if cookies are disabled.

2. How We Use Your Information

We process the information we collect to provide, manage, and improve the Service, while ensuring we meet legal obligations and protect your security.

a. To Provide and Maintain the Service

We use your information to provide you with the core functionalities of the Service, such as:

  • Account creation, billing, and invoicing.
  • Processing payments and maintaining billing records.
  • Providing customer support, including troubleshooting and resolving technical issues.
  • Sending account-related communications (e.g., invoices, receipts, and payment reminders).

b. To Improve the Service

Usage data helps us enhance the Service by:

  • Understanding user behavior to improve functionality and streamline the user interface.
  • Identifying trends and optimizing performance based on usage patterns.
  • Testing new features and functionality.

c. To Communicate with You

We may use your contact information to:

  • Send transactional messages (e.g., receipts, billing updates, subscription renewals).
  • Provide product updates, system notifications, and other Service-related information.
  • Offer customer support and respond to inquiries or issues.

You can manage your communication preferences, including opting out of promotional communications, at any time.

d. For Legal and Security Purposes

We may process your information for the following legal and security-related reasons:

  • To comply with applicable legal requirements, including tax and financial regulations.
  • To protect against fraud, unauthorized access, or other illegal activities.
  • To fulfill contractual obligations (e.g., maintaining billing history or processing payments).

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your information in the following circumstances:

a. Third-Party Service Providers

To provide the Service, we may share information with trusted third-party vendors who perform functions on our behalf. These may include:

  • Payment Processors: Third-party processors such as Stripe, PayPal, or other payment gateways who handle payment transactions securely.
  • Cloud Storage Providers: To store your data safely and ensure availability.
  • Technical Support Providers: For troubleshooting, maintenance, and customer support services.

These third-party service providers are bound by strict data protection agreements to ensure that your information is used only for the purpose of providing the Service.

b. Legal and Regulatory Compliance

We may disclose your information to comply with:

  • Legal Requests: Responding to subpoenas, court orders, or other legal processes.
  • Regulatory Compliance: Fulfilling obligations related to accounting, tax regulations, or audits.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, and we will notify you before such transfer occurs.

4. Data Security

We employ reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. These measures include:

  • Data Encryption: Secure encryption protocols during data transmission and storage.
  • Firewalls: Protecting the infrastructure that stores your data.
  • Access Control: Restricting access to sensitive data to authorized personnel only.

Despite these measures, no system can be completely secure, and we cannot guarantee the absolute security of your information. However, we are committed to maintaining and improving our data security practices.

5. Your Data Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Deletion: Request the deletion of your personal data, subject to any legal retention obligations.
  • Portability: Receive a copy of your personal data in a commonly used format.
  • Objection: Object to the processing of your personal data in certain circumstances.

To exercise these rights, please contact us at the details provided below.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. After the data is no longer required for business, legal, or regulatory purposes, it will be securely deleted or anonymized.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal obligations. If we make material changes, we will notify you by email or through a notice on our Service. The updated Privacy Policy will be effective immediately upon posting.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we process your personal data, please contact us at:

Lyracorp Consultancy ISUITE
Email: [email protected]
Phone: 9952225188
Address: No.106-110, 1st Floor Banyan Tree Complex, Nanjundapuram Road Ramanathapuram Coimbatore – 641045